When importing the primary address does not contain contact information even though this information is included in the excel document.
On the address tab, there are two separate addresses. One has street information and no contact info and the other has the contact info but doesn't contain the street address.
Try the following to resolve the issue.
1. Make sure that the extensions are correct. Address lines 1 - 3 should all have the same extension of 00. When importing the contact information make sure that the extension also begins with 00. (See image below.)
2. Make sure that the Address and Contact information columns are together on the excel file. Place the address columns first, with contact type and contact number immediately following. If the address information is separated by another field (ie: Birth date, Gender, Religion, etc.) it may cause the system to recognize these as two separate addresses. If contact type and number are first then the address columns, the import will create a new address for the first contact items, then a separate address for the address info even if they have the same extensions.
1. Open the excel document. 2. Copy address information 3. Paste it directly in front of the Contact Information 4. Save and Close the export. 5. You may have to reload the file into your import parameters. 6. Check the file layout to ensure that the edited file is there. 7. Remap the fields.