The likely cause of this, is the Mail Merge Template is usually added as an Email Type which has no use in our current app software (as it is a old Podium Task no longer used). In order to see the Mail Merge Listed in the Mail Merge Job section, it needs to be added as a Letter Type.

To correct this, navigate to:
  1. Enrollment Management > Communication > Mail Merge
  2. Select Communication Templates (duplicate your browser window so it is easier to copy and pasted from the old Email Type into the new Letter Type)
  3. Click Add Letter
  4. Copy the body title etc from the Email Type into the Letter Type
  5. Click Save or Save & Exit
  6. Delete the old Email Type that is no longer needed
  7. Repeat these steps for each Email Type