This happens when the user is trying to apply a payment to a charge that is not owned by or assigned to them. This is most commonly seen when the parent is listed as a payer but the charge that they are trying to apply the payment to is listed as being "owned by" and "assigned to" the student.

To apply the payment, follow the steps below.

1. Open the payment in Student Billing
2. Select the Student Billing Detail tab
3. Select Add/Edit Applications
4. Select the drop down arrow next to "Select Additional Charges or Adv Deposits..." and select "Select Other Record's Charges or Adv Deposits..."
5. This should bring up a search window.
6. Type in the name of the user's who's charges you would like to apply the payment to.
7. Select Open
8. Select the charge that the payment should be applied to.