Error: Invalid Phone Number - when adding a phone number to RE NXT Web View

When adding a telephone number in the RE NXT web view, some users receive error message that the Phone Number is Invalid.
Users should consider the following:

1. Raiser's Edge NXT automatically applies globally-accepted, country-specific formats provided by Google to phone numbers on constituent records in the web view. If a phone number is not valid for your country, it uses a default international format. Navigate to Raiser's Edge, database view to confirm the correct country is configured:
  • Navigate to Config > General and confirm the Country selected is correct.
  • Navigate to Config > International and open the country selected in step 1.
  • Confirm the ISO name is correct. Click Save and Close.
2. Check for duplicates
  • Navigate to Config > International and de-duplicate incorrect country entries.
3. If Raiser's Edge NXT can't identify the proper format, the phone number appears as configured in the database view. If the phone number should be formatted in a particular manner (i.e. extensions or alternate formatting) users should attempt to enter the number in database view first.

 

Steps to Duplicate

1. Login to RE NXT
2. Open any record
3. Under Contact information click Edit>Phone Numbers
4. Click Add phone number
5. Use the drop down arrow to select a type
6. Enter a phone number in the number field
7. Mark Primary, Do not call or Inactive as needed
8. Click Done
9. Receive error "Invalid Phone Number"

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