When trying to View Email Reports in BBIS Error occurs Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

When trying to view report on individual Messages an error occurs: Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch
 

Steps to Duplicate

1. Log into BBIS
2. Click Email
3. Click Messages
4. On an Individual Message Click: click here to view report
5. Notice Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.178.55
 7.1.172.0

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