When trying to View Contact Details in BBIS Error occurs Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

When a user tries to view any Contact Report off of Messages within BBIS error occurs Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

1. Log into BBIS
2. Click Email
3. Click Messages
4. On an Individual Message Click: click here to view report
5. Click on Recipients, Opens or Clicks
6. Click on any message recipient
7. Notice Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.178, Service Pack 14
 7.1.172.0

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