Your applicant may receive this warning message due to too many failed login attempts to the grantee portal. This can cause the account to become locked, however we are able to take action to correct this from our end. Please reach out to Blackbaud Customer Support at 877-704-3343 between Monday and Friday, 8:30am-8:00pm EST with the applicant's email address they are using to log into the Grantee Portal and we will do what we can to assist further.