How does the timeout work in Blackbaud SKY? How long does my session stay active in Blackbaud SKY?
For PCI compliance reasons, both Raiser's Edge and Financial Edge NXT web and database views will close after 15 minutes of inactivity. For database view, inactivity means just that; if you have not interacted with the system in 15 minutes it will be closed. If you are in the middle of running a large query, export, report or import, these will continue to run in the background within your active session. When you log back into Raiser's Edge or Financial Edge database view, your session will be restored to its previous position and you can pick up where you left off.
Active sessions remain open in the background for 6 hours. In the rare event that you have any processes in Raiser's Edge/Financial Edge database view which exceed this limit, you face the risk of being disconnected before completing, which may impact the results of the process you were carrying out. In the rare event that you have any long running processes which you expect to take over 6 hours, we recommend scheduling these via RE Queue.