Unable to upload multiple files or images at once

When trying to upload Files to the Files Module in NetCommunity, there is only an option to upload one at a time. You may have previously seen an option to drag/drop multiple files at once, but now you don't have that option. 

If you're in the image library, you may only see an option to upload a certain number of images at once and there is not a drag/drop option to upload many at one time. 
If only 1 file or 5 images are able to be uploaded at once, this indicates Flash is disabled for the site. You will need to enable Flash for all sites or for the NetCommunity site in particular. Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.

Steps to Duplicate

  1. Navigate to Site Explorer>Files
  2. Click Add Files
  3. You expect to be able to add multiple files at once, similar to the following screenshot: 
Files view with Flash enabled. Able to upload multiple at once.
  1. Instead you see the following option:
 File view with flash disabled. Only one file available to upload at a time.

  1. Navigate to Site Explorer>Images
  2. Click Add Images
  3. You only see an option to upload 5 images at once, instead of more
User-added image

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