The usual cause of this all of the Infractions are inactivated. To correct this, navigate to;
  1. onRecord > Settings > Conduct > Infractions
  2. Select the School Level in question
  3. Edit the Infraction(s) by clicking the editing Pencil
  4. Change the Status to Active
  5. Click Save & Close
  6. Repeat this process for each infraction that should be active