Primary Education status and date not updating in RE when withdrawing student in Core.

When withdrawing some students in Core their primary education relationship status does not update and no withdraw date is added. Editing the record in Core does not push the changes over to RE. Some students update fine and others do not update their education status and withdrawn date. Constituent codes and edits to biographical information both sync over.
This issue can occur if your Raiser's Edge database was previously integrated with Education Edge. In this scenario, Connect RE looks for an integration ID existing on education records to determine if the user is integrated with EE and does not look at whether integration is enabled or not. If the Education Edge synchronization is not in use this can cause issues with the Connect RE integration where the integration IDs cannot properly write to the Raiser's Edge records.

Steps to Duplicate

  1. In Core > Manage Student Enrollment, withdraw a student that is having the issue
  2. Log into Raiser's Edge > ConnectRE
  3. Primary Education status is not updated on their education relationship and no withdrawn date is added

Was this article helpful?