This run-time error can appear for multiple reasons. The Bank Checker Plugin will create a log file of any errors it comes across which is stored in the plugins directory of The Raiser's Edge on the computer that runs the plugin. Depending on your workstation security settings, the log file may also appear in the VirtualStore.

To get the log file to see what errors are appearing, first check the following directory for a log file that begins with 'BBE':
  • C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\Plugins
If you do not see a log file here then check your Virtual Store. The path will be something like the following:
  • C:\Users\<username>\AppData\Local\VirtualStore\Program Files (x86)\Blackbaud\The Raisers Edge 7\Plugins