Training Professional Services please do not delete! Jamie will delete

The Description goes here, keep it conversational. This should NOT be a copy/paste of the Title. For example the Title could Changing Grades and the Description would be " As a Grading Manager I am trying to change a Students Grades"

Article Number: 116397

Products:

Zendesk

Here is where you can type in the Procedure, Best Practice etc.

Use numbered Steps if applicable
This way you know which is step 1,2 etc

Use Bullets when needed
If you have to list items with bullets
If including navigation for steps use the following format:

navigate to:
Core > Settings > Web App Style

Do not use bold or change the fonts/sizes unless you need to draw attention to a specific piece of the article. Do not bold every step, button etc

For action Items please use the following:
Mark and Un Mark for checkboxes
Select for Radio Buttons, Dropdowns and Menus
Click for items such as Buttons and Links

Steps to Duplicate

THIS DOES NOT NEED TO BE FILLED OUT

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