What is a DNS record and how do I know what my settings are?
DNS stands for Domain Name System, which is the largest digital database in the world, containing information about every web site on the internet. Every web site online has an IP address that is its actual internet location, and this number is used to locate the web site within the database.

In very simple terms, DNS providers are a bit like the phonebook in your cell phone. You may not know your friend's number, but your phone does. You don't know the IP address of every website, but DNS providers do.

DNS records are basically mapping files that tell the DNS server which IP address each domain is associated with, and how to handle requests sent to each domain. When someone visits a web site, a request is sent to the DNS server and then forwarded to the web server provided by a web hosting company, which contain the data contained on the site.

How do I determine who registered my domain and where it might be hosted?
Per KB article 89021, Blackbaud does not host DNS records for the domains owned by Luminate Online clients. We understand that you may not know who at your organization would be the primary contact to make changes to the domains the organization owns.

The "whois" protocol can be used to query a database of public information hosted on the internet about domains. This can provide valuable information such as the domain name servers from which that domain is hosted and contact information about people at the organization involved in originally registering the domain.

The following website will retrieve "whois" information for a specific domain: http://whois.icann.org/en

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing the resolution from these websites.

What is an A record?
An A (host) record connects a domain name to an IP address within the DNS record. The A records enable users to enter your domain name into a web browser to access your website. This is a relatively easy change for customers with access to (or knows the person who can) update their domain registry.

How do I update my A record?
The process for updating your A-record will vary according to which DNS registrar you use (GoDaddy, Register.com, NameCheap, etc). If you need help with this process, log in to your registrar’s website and consult the Help documentation provided by your registrar.

DNS record updates for Luminate, TeamRaiser, Luminate CMS customers and partners
  • A Records
An A (host) record connects a domain name to an IP address. The A records enables users to enter your domain name into a web browser to access your website.

The process for updating your A-record will vary according to which DNS registrar you use (GoDaddy, Register.com, NameCheap, etc). If you need help with this process, log in to your registrar’s website and consult the Help documentation provided by your registrar.

You can determine which set of IP addresses to use by looking at your admin URL when you login to Luminate Online. When you login, you should see a URL that looks like this:
  • https://secure2.convio.net/shortname/admin/AdminHomePage (Use secure2 IPs below)
  • https://secure3.convio.net/shortname/admin/AdminHomePage (Use secure3 IPs below)
These are the current LO IP addresses that you may have A Records setup for:
A Record (for secure2.convio.net)66.45.103.33
A Record (for secure3.convio.net)69.48.252.146
A Record (for Luminate CMS pages)69.48.252.158
These are the new IP addresses for new A Records:
A Record (for secure2.convio.net)74.123.153.33
A Record (for secure3.convio.net)74.123.154.146
A Record (for Luminate CMS pages)74.123.154.158


** Any updates to your DNS settings will need to propagate across the internet. This may take from 24-48 hours. To avoid disruptions to your webpages and donations forms, please do not leave making these DNS changes to the last minute! **


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