I am unable to access Altru when linking from Blackbaud.com. When accessing Altru from Blackbaud.com, I am receiving an "Authentication Required" message. Our data set was recently converted and when I go to blackbaud.com, login, and then go to the altru drop down link, I am not able to connect to the system. It repeatedly asks for authentication. It previously worked prior to our final data conversion.
We are currently evaluating this issue and will update this article when we have more information.