Joseph Diresta (Constituent ID: 1)
Phone Type | Phone Number |
Email 1 | Joseph.Diresta@Blackbaud.com |
Email 2 | Joseph.Diresta@Diresta.com |
Phone Type | Phone Number |
Email 1 | Robert.Hernandez@Blackbaud.com |
Email 2 | Robert.Hernandez@Blackbaud.com |
Let's say Joseph.Diresta@Blackbaud.com and Robert.Hernandez@Blackbaud.com click the "Unsubscribe" link in an email sent from Online Express.
Joseph Diresta's opt-out would successfully write a Consent record to his Constituent record.
Robert Hernandez, on the other hand, would result in the "An item with the same key has already been added" error due to the duplicate email address.
The error can be resolved by removing the duplicate emails from all affected records and navigating back to the plugin. If you need assistance identifying which Constituent records and Phone Numbers are causing this error, please contact Support.
A permanent resolution will be included in an upcoming release of Online Express. Tentatively, the expected release date for the upcoming release is 4/26/18.
To receive updates regarding upcoming releases for Online Express, please refer to How to determine who receives system updates for Online Express (includes video demo).