Mandate date not automatically populated on SEPA pledges and recurring gifts (Europe Only)

The SEPA Mandate ID is automatically populated when adding a direct debit Pledge or Recurring Gift, but the mandate date remains blank when record is saved
We are currently evaluating this issue and will update this article when we have more information.

In the meantime the Mandate Date should be manually populated when adding the Pledge or Recurring Gift as a blank date may result in the direct debit file being rejected by the bank.

Steps to Duplicate

With SEPA enabled -
  1. Add a new gift with gift type Pledge or Recurring Gift and pay method Direct Debit.
  2. When gift information complete, save and close the gift and the Mandate ID field, if not manually entered, is automatically generated by Raiser's Edge.
  3. The Mandate Date field, which should also be automatically populated, remains blank.


 Raiser's Edge

Was this article helpful?