Event Preferences Header is missing- When editing an Event Page

When trying to edit an event form, the Event Preferences header is missing and unable to be edited. When viewing the published form on a website, the Event Preferences header shows.
This is currently being evaluated and this article will be updated when we have more information.

In the meantime, please use the following workaround.

1. Open the Event form
2. Click on the Extras tab
3. Mark the "Allow individuals to register on behalf of an organization" checkbox, located under "Do you want to allow organizations to register?"
4. Click the "Fine tuning" tab
5. Edit the "Event Preferences" text as desired
6. Navigate back to the "Extras" tab
7. Unmark the "Allow individuals to register on behalf of an organization" checkbox
8. Click "Save & close"

 

Steps to Duplicate

1. Log in to Raiser's Edge, click the Online Express icon option in the Navigation Bar
2. Open a new or existing Event form
3. Navigate to the Fine Tuning tab
4. Scroll through form and notice that under the Sample Registrant's address info, the Event Preferences header is missing and cannot be edited

Was this article helpful?