When users log into the Reviewer Portal, many have specific Views that are set so Reviewers can see all the necessary data in a Review card or table before they see the full Review. We are finding that these Views are being affected by a current issue with the software that may cause errors to appear when loading Reviewer Portal.
UPDATE 9/21/2018: This issue has been resolved with a recent fix released on the evening of 9/20/2018; after testing internally, we are no longer experiencing this behavior.
Below are the steps that were followed to resolve the behavior in past instances. If you continue to experience this behavior on or after 9/21/2018, please reach out to Blackbaud Support so that we may address it further.
Users may work to bypass the error by taking the following steps:
1. Launch and log into your Blackbaud Grantmaking site 2. To the right of the Welcome message (e.g. Welcome, John Smith!), there is a dropdown arrow > Click the dropdown arrow > Click 'Views'
3. In the list of Views, click 'Reviews' in the left column 4. To the right are a list of Review Views > Search for the one used by your foundation in the Reviewer Portal [NOTE: A Client Admin should be able to determine this] > Click the pencil icon to make changes 5. Once the View window pops up, click Sorting 6. When the Sorting window pops up, click the top choice in the right column > Click 'Remove' > Repeat this until all options are removed from the right column > Click 'OK' 7. Back on the View window, click Save View 8. Log out of and back into Reviewer Portal