The limit within the Blackbaud SKY files location is intended as a temporary storage area that allows users to move files from their hosted services to their local machines (or vice versa). Each site and user account are restricted to specific data size limits in the environment. If a user wishes to temporarily increase the available size limit in the files location, this can be temporary increased per user for 6 weeks.

To temporarily increase this limit:
  1. Contact Support and reference this article
  2. Include the NXT username you would like the temporary files location size increase for
  3. Once the temporary six-week account limit is in place, your Support case owner will notify you.
Note: Once the six week timeline is met, your account will automatically reset to the original limit without additional notification. Any extension to this timeline would require submitting a new request for the specific user account.

Note: If you would like a permanent increase to this limit, please contact your Account Executive for more information about purchasing the needed space.