Users in Blackbaud Grantmaking have the opportunity to clean up their Contact records by consolidating two or more selected Contacts as duplicates. There are rare occasions when this action will result in an error that appears as a red exclamation mark tooltip and reports the following:
More than one contact in this action is a reviewer user. Only one contact can be a reviewer user when consolidating duplicate records
The reason for this error is due to the fact that one or more of the selected Contact records is tied to a Blackbaud Grantmaking user. The error itself is somewhat misleading and we consider the error reporting to be a Bug in our software.
This does not mean that we cannot assist in addressing your needs where your contact records lie. Please open a case with Blackbaud Grantmaking Support and we will handle your user change request as necessary.