Internet Explorer opens when viewing journal entry batch from Excel Add-in

In the Create Journal Entry Batch add-in for Excel when users view the record details, Financial Edge NXT web view opens in Internet Explorer, as opposed to the default browser Chrome.

Article Number: 120190

Products:

  • Financial_Edge_NXT
Click Chat with Support to report the service disruption:

Please provide your tenant ID for NXT web view
Also include the exact steps that your are taking in web view

Steps to Duplicate

1. Open a new workbook in Excel 2016 (desk top version)
2. In insert ribbon from Add-ins select Create Journal entry batch
3. Click Sign in in the Journal Entry batch creator (Internet Explorer opens to select the database and click Authorize)
4. Journal entry batch opens in Excel- enter an entry
5. Click Submit the toast message appears: Journal entry batch was created!  When clicking on on view record details Internet Explorer opens instead of default browser Chrome. 

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