Users who navigate to their Grantmaking site, https://xxxx.gogiftsonline.com where 'xxxx' is their client ID, may find on rare occasions that they receive a message that there is a certificate error. Though it's possible that the wrong URL is being entered, which can cause the issue, there are other potential causes of this behavior.
If you are experiencing a certificate error warning when you navigate to your Grantmaking site, be sure and take these steps:
1. You may need to disable all of your third-party add-ons in your browser. There are instructions to do so found here. 2. If you have a program named Fiddler installed, be sure that it is not running. You may wish to uninstall Fiddler as well - we advise discussing this with your IT team. 3. Be sure you have not accessed your site by searching Google for 'Go Gifts Online' - this search will bring up a false site that is not your own.