When refunding a sales order with a donation, the recognition credits are removed from the patron's record. However, when refunding a membership transaction or ticket transaction, the credits are not removed.
If you process a membership transaction or ticket transaction, refund that same transaction and cancel it, the membership or tickets continues to stay on the recognition history tab of the constituent record.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
Click Sales > Daily Sales
Enter a constituent
Click the memberships button > purchase a membership for the constituent
Select a payment method and complete the order
Go to the constituent’s record and click on the revenue > recognition history tab
Take note of the recognition credit on the record
Refund the membership you just processed and make sure you revoke the membership during the refund
Check the recognition history tab again and see the recognition credit still exist