Optionally, make sure the user has an account with your organization in blackbaud.com. You can invite (add) a user to Blackbaud.com if they don't already have an account.
  1. In Attentive.ly, go to Attentive.ly Settings 
  2. Click Account Settings 
  3. You'll see a panel on the right "Additional Users" 
  4. Click New 
  5. Type in first/last name and the same email address that is used for their blackbaud.com account 
  6. Click save - this sends an automatic email to the user with instructions on signing up
    • If they also have a blackbaud.com account with the same email, it will ask them to link up their accounts between blackbaud.com and Attentive.ly for single sign-on functionality.