Sometimes these users will not be created and left on the user matching screen.  This issue can occur if:

  • There is no WebUserID in the Senior Systems Database for the user.
  • The user's first and last name match another user's.
  • The birthdate is incorrectly entered, causing the birthdate to appear as if it is before January 1, 1753.
    • Note: If the birthdate is entered in shorthand (i.e. 02/14/03) this could be improperly converted in Senior Systems to 02/14/1003 instead of 02/14/2003.

In these scenarios, a user should be created manually then matched with the pending user on the User Matching screen.

A related article that may also be helpful can be found here:
Why is my senior systems constituent's information not updating?