Letters created in Mail, such as Donor Acknowledgement Letters, are designed to generate data files or Word Merge Wizard documents for multiple letters at one time.

Setting up a letter in Configuration allows the user to generate a single letter at a time directly from the record.
  • The Letter Code field on gifts and in gift batches is based on the list found in Config> Letters
  • If an Export that is a mail merge is not linked to the letter code, a single letter cannot be generated directly from the record (e.g., a Gift record)