A transaction log backup is run every 15 minutes for all data centers except for Sydney. A transaction log backup is run every hour in the Sydney Data Center. A full backup is run once a week over the weekend. Blackbaud shall provide fully restorable, client data backups in accordance with the following:

Nightly:  Retained on-site for 1 week
Weekly:  Retained off-site for 4 weeks 
Monthly:  Retained off-site for 6 months (Monthly backups are taken on the last weekend of the month)

Service Level Agreement: You may request delivery of one (1) copy of a backup per month by creating a case with Support. Data backups stored off-site will be made available within five (5) days of the date of the retrieval request to Customer Support.

*Note* Data backups for NXT clients are limited to the database view only.  Please review the list of fields that will not be included in the database backup request.

For more information, review How to request a backup of your Blackbaud Hosting Services database

Integrity Checks:  Daily at 9 p.m. EDT
Update Statistics:  Daily at 11 p.m. EDT
Rebuild Indexes:  Daily at 11 p.m. EDT