The inactivity timeout for any Blackbaud Hosting Services user account can be extended to 12 hours. The extended timeout will for cover all new user sessions for 24 hours (or until the next business day in the case of weekends and holidays). 

To submit a timeout extension request for Blackbaud Hosting Services, please perform the following:

  1. Click Chat with Support and reference this article. 
  2. Provide the hosting username(s) for the account that needs the extension.
Please note this setting cannot be extended on a permanent basis for any hosted application to maintain the security of your database and Blackbaud's systems.

NOTE: We cannot adjust the time out settings for users in the Blackbaud SKY (Azure) environment. This also cannot be applied to profiles in the EU Datacenter.