Is there a date when FundWare support will end? How does the end of FundWare support impact me? What happens if I need assistance after the end of support date for FundWare?
As advances in technology continuously drive product innovation, Blackbaud releases new products, features, and services that help nonprofit organizations achieve their missions. This means that clients can realize new value from the consistent investment and advancement of many Blackbaud solutions while Blackbaud simultaneously prepares more mature products for product end of life.
Support for FundWare will end on December 31, 2017. After December 31, 2017, Blackbaud will no longer provide any support or updates for FundWare. This includes bug fixes and critical defects, as well as security and compliance measures. In addition, all Support options for FundWare will become unavailable after December 31, 2017. This includes phone support, email support, chat support, online support resources, related online knowledgebase articles, related online community posts, etc. Any requests for FundWare assistance made after December 31, 2017 may be responded to at Blackbaud’s discretion as paid extended support engagements which would be billed to the client. If an organization continues to use FundWare into 2018, they will assume the risks of using an unsupported financial solution, including potential compliance issues, as well as data file challenges. Therefore, we strongly recommend that clients be diligent about all data backups.
Due to FundWare end-of-support, Blackbaud will be providing a limited number of year-end forms and tax updates. Forms available for YE 2017 (Year-end Service Bulletin) will be limited to W2, 1099-INT, and Affordable Care Act forms 1094B, 1094C, 1095B, and 1095C. Clients who are completing their migrations away from FundWare and require access can find these forms here, as part of instructions on how to install their year-end service bulletin. Forms will also be available on the FundWare downloads page until 12/31/17.
Additionally, Toolbox 2018A will be available once the IRS publishes Federal withholding tax tables for Tax Year 2018. Toolbox 2018A will provide Payroll updates for federal and state tax tables and can be downloaded here. Toolbox 2018A will also be available on the FundWare downloads page until 12/31/17.
If you have recently purchased FENXT, your Blackbaud account team will make every effort to prescribe a timely migration plan and achieve typical implementation timelines. However please remember that any migration contracts signed after the August 1st deadline are not guaranteed to be live on Financial Edge NXT prior to December 31, 2017. In these instances, clients will be using FundWare with no Blackbaud support.
FundWare maintenance contracts will not extend beyond December 31, 2017. If you have any questions about your maintenance renewal or how it will be impacted by the end-of-support for FundWare, please email firstname.lastname@example.org
If you have not notified your Blackbaud account team of your plans and would like to start your migration planning now, please email email@example.com, chat with sales, or call 800.443.9441.