In order to for a Membership Promotion to show in the dropdown list when adding to a Back Office Payment or a Payment entered through a Membership Dues Batch, the discount must be associated with the Membership Program and it must be configured for manual use. To check both of these settings, we will follow the steps below:

Step 1: See whether the Promotion is configured to apply Manually or With code
  1. From Tickets, click Discounts & Promotions, click Membership Promotions
  2. Highlight discount, click Edit
  3. In the application type, see whether it says Manually or With Code.
  4. If you would like to have the promotion appear as an option to select in the dropdown list, select Manually and click Save.
  5. If you would like for the promotion to be a code that patrons can enter online, select With Code and click save.
Step 2: If your promotion is configured to apply Manually, ensure the Promotion is associated with your Membership Program
  1. From Memberships, select the Membership Program
  2. On the Rules tab, click Edit
  3. In the Promotions section, mark which promotions apply.  Note: Only membership promotions that apply Manually are found in this area, so if your membership promotion applies With Code, refer to Step 3. 
  4. Click Save.
Step 3: Apply the Promotion
  1. If you are using a manual promotion, from Revenue > Add a membership, in the Is there a discount or promotion section, click Yes, then select your promotion from the dropdown.
  2. If you are using a With Code promotion, from Revenue > Add a membership, in the Is there a discount or promotion section, click Yes, then select Enter promotion code from the dropdown.  Then type in your code and hit the Tab key for it to apply.