Error: Resource shortcuts are currently disabled- when clicking on hosted application icon

You may see this message after clicking on the application icon in the Blackbaud Hosting Services portal.  When this happens, the application does not launch. 

This message is caused by incompatible settings in the web browser, try each of the following until the issue is resolved:

  1. Verify your browser is configured for Blackbaud Hosting Services
  2. Clear your browser cache and remove all cookies (How to delete a browser cookie)
  3. Uninstall any recently installed toolbars, as they may modify your browser settings
  4. Restore your browser to its default settings
  5. Use another supported browser and launch your program

Steps to Duplicate

1. Log into Blackbaud Hosting Services portal for your datacenter
2. Click the application icon
3. Receive the message and the program does not start

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