- Verify that the URL is http://bbms.blackbaud.com
- Verify user name (must be 8-20 characters. Cannot be an email address)
- Check whether or not the BBMS password has been recently reset.
If the password was not recently reset:
- Type the password into Notepad
- Copy and Paste the password into the BBMS Web Portal
- Click Sign in
If another user can log in, please see How to Unlock or Reset a User Account Password for the Blackbaud Merchant Services (BBMS) Web Portal.
If no one can log in please see How do I change my Blackbaud Payment Service (BBPS) or Blackbaud Merchant Services (BBMS) password.