To enable an existing User account:
  1. Click Management in the menu bar
  2. Click Security Groups
  3. Next to the Admin group, select eTapestry support (this is the most common name clone users are created with, though it may be under a different name)
  4. Make sure the box is checked next to Login Enabled
  5. Change the date in the Login Enabled Until field to 1 week from today (you can remove this date to keep this login enabled indefinitely)
  6. Click Save and Edit
Note: If a support user account is not present, please refer to How to clone a User account