Addressee and salutation formatting is incorrect or removed in the RELO integration

Users report that addressee and salutation formatting in Raiser's Edge updates incorrectly after syncing to Luminate and back to the RELO integration. When an update to the Luminate record pushes to the plugin users must single process and reject the Luminate format to retain the correct Raiser's Edge formatting.

Example format: "John Doe and\ Jane Doe"

We have evaluated this issue as a defect and have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.


 Raiser's Edge

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