Error: Error in main page load Native error 0 - when accessing a module in Financial Edge

A single user may receive this error on only one workstation when switching from one module to another. 

Error in main page load [File Path]. Error number: -2147211486
Error Description: 'General ODBC Error: [Microsoft][ODBC SQL Server Driver] Communication link failure
Native error 0
Log into the Financial Edge as the affected user on the affected workstation and run the Reset Registry Utility. 


Steps to Duplicate

  1. Log into The Financial Edge 
  2. Select the dropdown with the current module
  3. Switch to a different module

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