Online Express Does Not Install Successfully

When performing install steps for Online Express on a workstation, all of the files do not install properly resulting in Online Express not being present on the left side toolbar after logging in with Supervisor rights on the affected workstation.

Online Express does not appear in Navigation Pane after installing the files.
Online Express is missing after installing.
I don't see Online Express in The Raiser's Edge after installing and I have Supervisor rights in The Raiser's Edge.
Click Chat with Support and reference this article.

Steps to Duplicate

1.  Access the following link to start the Online Express install process
2.  Click the button for Install Online Express for The Raiser's Edge
3.  Click Run when the security warning box appears.
4.  Wait a few minutes for the installer to download the Online Express plug-in
5.  Once it is complete login to Raiser's Edge as the Supervisor or with supervisor rights and see that Online Express is not present on the left side toolbar.


 Internet Explorer
 IE 9
 Windows 7 (64-bit)
 SQL Server 2008 R2
 Blackbaud Online Express

Was this article helpful?